You bought Premium and Lemon Squeezy emailed you a license key. Here is exactly where it goes. It takes about ten seconds.
Click the activate button in your receipt email. It carries your key with it, opens the app, and unlocks Premium on that browser automatically. Nothing to copy or paste.
If you have already closed that email, or you want Premium on a second computer, use the manual steps below instead.
Search your inbox for the receipt from Lemon Squeezy. Your key is in it,
and it looks like XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX. Check your spam
folder if it is not in your inbox.
Go to the recorder and click the red Upgrade button at the top left, next to the Recording Studio logo.
At the bottom of that panel, under "Already bought it? Activate here", paste your key and press Activate.
The panel switches to Premium is active and the button changes from Upgrade to Premium. 4K and MOV export become selectable and the watermark disappears.
One key activates up to 5 browsers, and each browser profile counts separately (Chrome and an incognito window are two). Open the Premium panel on a browser you no longer use and click Remove license from this browser to hand the slot back. You can also manage activations from the customer portal linked in your receipt.
Almost always a copy and paste problem: a missing character, or a trailing space picked up from the email. Copy the whole key again, including every dash, and make sure nothing else comes with it.
Your key stays valid for as long as your subscription is. If you cancelled, or a payment failed and could not be retried, the key stops working at the end of the billing period. Restart your subscription from the customer portal in your receipt and the same key works again.
The app stores your activation in the browser, so clearing site data signs you out of it. Just paste the key again. To avoid burning one of your five slots, click Remove license from this browser before clearing data or moving machines, rather than clearing it directly.
Through the customer portal linked in your Lemon Squeezy receipt. We never see or store your payment details, so everything about billing lives there.
Reply to your receipt email with what you are seeing and we will sort it out. Include the message the app showed you, it usually says exactly what went wrong.